The recently released 'Policy Impact Report 2025' highlights key changes in Nigeria's telecommunications sector aimed at creating a resilient and quality infrastructure.
Changes in Telecom Regulation
According to the new report, the Nigerian Communications Commission (NCC) is focusing on the resilience of telecom infrastructure, requiring operators to implement recovery plans to guard against vandalism and outages. In 2023, telecom companies spent over $23 million to fix fiber cuts.
Tariff Reform and Its Impact on Consumers
In January 2025, the NCC approved the first tariff increase in over a decade by 50%. Companies like MTN and Airtel reported significant revenue growth after the increase. However, data shows a decline in consumer traffic and subscriber losses, raising concerns among civil society activists about the need for service quality improvements matching the new prices.
Quality of Service as a Priority
Since 2024, Nigeria implemented strict quality of service regulations, including a goal for 90% of calls to be completed and fast resolution of complaints. Violations result in fines. The document also introduces simplified tariff rules and a code of conduct to protect consumer rights.
The new changes in regulatory policies and governance frameworks in Nigeria's telecommunications sector aim to create a resilient infrastructure and improve service quality. Successful implementation could significantly enhance the country's position in the digital economy.
